Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Shipping Times

Standard Shipping: 7–15 business days
Express Shipping: 3–7 business days (where available)

Shipping Rates

Free shipping on orders over $35
Flat rate $3.99 on orders under $35

Tracking

Once your order ships, you will receive an email with your tracking number. You can track your order at any time using the link provided.

Lost or Damaged Orders

If your order arrives damaged or goes missing, please contact us within 7 days of the expected delivery date at support@novu.com and we will resolve it immediately.

Note: Delivery times may vary during peak seasons and holidays.